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Tuesday, June 9 • 11:15am - 12:15pm
Results from the Front Lines of Social Customer Service

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Moderators
avatar for Brent Leary

Brent Leary

Partner, CRM Essentials, LLC
Brent Leary is cofounder and partner of CRM Essentials, a CRM consultancy focused on small and midsize enterprises. In 2009 he coauthored Barack 2.0: Social Media Lessons for Business. He is in the process of writing his next book, The Amazon Effect: How a New Customer Culture is Creating Crazy New Business Opportunities and Killing Companies That Won't Adapt, due out in early 2015. Leary writes regularly for America Express OPEN, CRM magazine... Read More →

Speakers
avatar for Natanya  Anderson

Natanya Anderson

Director Social Media, CRM, Customer Care, Whole Foods Market
Natanya Anderson is the Director of Social Media, CRM, and Customer Care at Whole Foods Market. She has been working in digital communications for over a decade with a focus on both strategy and execution, helping organizations fundamentally change the way they engage with their constituents. At Whole Foods Market she is concentrating on how an extensive local digital footprint merges with a strong brand presence to create a unique customer... Read More →
avatar for Nick Ayres

Nick Ayres

Global Director, Social Marketing, InterContinental Hotels Group
Nick Ayres is the Global Director of Social Marketing for InterContinental Hotels Group PLC (IHG). In his role, Nick leads the strategic and tactical social marketing plans globally, and is focused on delivering an integrated social strategy to support the company’s business objective of delivering preferred brands.  | | Immediately prior to IHG, Nick spent nearly five years with The Home Depot helping architect the company’s... Read More →
avatar for Joe Hughes

Joe Hughes

Principal-Americas IT Advisory Emerging & Cloud Applications Lead, EY
Leads EY's Emerging/Cloud Applications practice, including marketing, sales, service, social, collaboration and search. | Joe is a recognized thought leader in the area of social customer relationship management (CRM), search, agent desktop optimization, customer service and product catalogs. An original object oriented and internet pioneer in CRM, Joe is regularly invited to speak at various CRM conferences and industry forums. Most recently... Read More →


Tuesday June 9, 2015 11:15am - 12:15pm
W Atlanta-Midtown 188 14th Street, NE · Atlanta, Georgia, 30361

Attendees (27)