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Tuesday, June 9 • 11:15am - 12:15pm
Results from the Front Lines of Social Customer Service

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avatar for Brent Leary

Brent Leary

Owner, CRM Essentials
Brent Leary is cofounder and partner of CRM Essentials, a CRM consultancy focused on small and midsize enterprises. In 2009 he coauthored Barack 2.0: Social Media Lessons for Business. He is in the process of writing his next book, The Amazon Effect: How a New Customer Culture is... Read More →

avatar for Natanya  Anderson

Natanya Anderson

Director Social Media, CRM, Customer Care, Whole Foods Market
Natanya Anderson is the Director of Social Media, CRM, and Customer Care at Whole Foods Market. She has been working in digital communications for over a decade with a focus on both strategy and execution, helping organizations fundamentally change the way they engage with their constituents... Read More →
avatar for Nick Ayres

Nick Ayres

Global Director, Social Marketing, InterContinental Hotels Group
Nick Ayres is the Global Director of Social Marketing for InterContinental Hotels Group PLC (IHG). In his role, Nick leads the strategic and tactical social marketing plans globally, and is focused on delivering an integrated social strategy to support the company’s business objective... Read More →
avatar for Joe Hughes

Joe Hughes

Principal-Americas IT Advisory Emerging & Cloud Applications Lead, EY
Leads EY's Emerging/Cloud Applications practice, including marketing, sales, service, social, collaboration and search.Joe is a recognized thought leader in the area of social customer relationship management (CRM), search, agent desktop optimization, customer service and product... Read More →

Tuesday June 9, 2015 11:15am - 12:15pm
W Atlanta-Midtown 188 14th Street, NE · Atlanta, Georgia, 30361

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